Sovereign Healthcare Services Ltd – Invoice Terms & Conditions

Company Details:
Sovereign Healthcare Services Ltd
Unit 44 Portland Court, Kingsway, Luton, LU4 8HA
Email: sales@sovereignhealthcareservices.co.uk
Phone: 01582 206308

Payment Terms

All invoices issued by Sovereign Healthcare Services Ltd are strictly payable within 30 days from the invoice date, unless otherwise agreed upon in writing and co-signed by an authorised representative of both parties. Payment terms that differ from the standard 30-day period must be documented and agreed prior to delivery or service.

In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge statutory interest on all overdue invoices. This interest is calculated at 8% per annum above the Bank of England base rate. Additionally, we may apply the following fixed late payment compensation charges:
- £40 for debts under £1,000
- £70 for debts between £1,000 and £10,000
- £100 for debts over £10,000

Where applicable, a separate invoice will be issued for late payment charges. These late fee invoices are payable immediately upon receipt, unless otherwise agreed in writing.

Continued late or non-payment may result in suspension of services or delivery of goods until the account is brought up to date.

Retention of Title (Ownership of Goods)

All goods supplied by Sovereign Healthcare Services Ltd remain the property of the company until full payment has been received, including any interest, charges, or fees accrued due to late payment. In the event of non-payment, we reserve the right to enter the customer’s premises to recover unpaid goods, without prejudice to other legal remedies available.

Disputes

Any disputes regarding invoices must be submitted in writing within 7 days of the invoice date. Disputes raised after this period will not be considered and the invoice will be deemed accepted in full.

Return Policy

How to Return
Please email or call us within 14 days of receiving your items, setting out your reasons for requesting a return, and please wait for us to reply. We are open from 9:00 - 17:30 Monday to Friday.

Email: sales@sovereignhealthcareservices.co.uk
Tel: 01582 206308

If we provide you with a Returns Report and Authorisation Number, then goods may be returned together with the Returns Report. Returns must be received in original packaging as these need to be in a resalable condition.

Returns Fee
Products correctly supplied by the company and returned by the customer will incur the following charges:
- 20% handling charge – to cover the cost and time for our staff to check every item returned before deciding whether the items can be re-sold.
- 4% transaction charges – to cover bank charges for receiving and refunding card payments.

The cost of returning goods must be paid by the customer. All goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit. Unless we have agreed to collect, please return the goods by courier at your own risk and insurance.

Return address: Sovereign Healthcare Services Ltd, Unit 44 Portland Court, Kingsway, Luton, LU4 8HA

Jurisdiction

These terms and conditions are governed by the laws of England and Wales. Any legal disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These terms represent the entire agreement in relation to the subject matter herein. Any changes or additional terms must be agreed to in writing and signed by both parties.

Contact & Queries

For any queries relating to this invoice or to discuss payment arrangements, please contact us at:

Sovereign Healthcare Services Ltd
Unit 44 Portland Court, Kingsway, Luton, LU4 8HA
Email: sales@sovereignhealthcareservices.co.uk
Phone: 01582 206308